Returns Policy

At SentialSkin™, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer the following return policy:

Notice of Return

You have 30 days from the date of delivery to notify us if you wish to return your item.

Please contact our customer service team at support@SentialSkin.com within this period to initiate the return process.

Replacement of Items

Once we receive your return request and the returned item, we will send you a new item one time for free.

This replacement policy is applicable only once per order.

Lost Packages

If your package is lost during shipping and you have chosen shipping protection, we will send you a new package one time for free.

Please contact our customer service team if you believe your package is lost.

How to Return Your Item

To return your item, please follow these steps:

1. Contact our customer service team within 30 days of delivery to request a return.
2. Provide your order number and details of the item you wish to return.
3. Follow the instructions provided by our customer service team to send back the item.

Conditions for Returns

• The item must be in its original condition and packaging.
• Include all accessories, manuals, and other items that came with the product.
• Returns must be shipped back within 14 days after return authorization.

Refunds

Refunds will be processed within 7-10 business days of receiving the returned item.
Refunds will be issued to the original payment method.

Contact Information